With the recent snow and ice that has been seen in the Portland, Oregon region, and the uncertainty just how much more is in store for us, I wanted to take a moment to clarify Song by Song™’s Winter Weather Cancellation Policy. While this policy mostly applies to weekly classes, consider it also valid for workshops and retreats, unless where noted.
First of all, it’s important to clarify that other music schools in town often refer to the call made by Portland Public Schools (PPS) each day, and follow accordingly. That is, if PPS cancels school, their classes are cancelled. We do consider PPS decisions, but because most of our classes are offered in the evening, and Portland weather is so fickle as to drastically change over the course of the day, we do not automatically cancel classes is PPS has canceled school for the day. However, if PPS does not cancel the school day, but cancels afternoon / evening activities, we will cancel classes for that day. This does not apply to workshops and retreats, as they take place on the weekends.
In general, if any afternoon / evening class is to be cancelled, I try to make that decision around 12:00noon, to give you all plenty of notice. For workshops and retreats taking place on weekend mornings and afternoons, I try to make that decision by midnight the night before. Notice of any event cancellation will come by email, and be posted on our website and via social media. Please make a point of checking any and all of these modes of communication to make sure you get the word.
Sometimes, such advance notice is not always possible. If any unexpected weather rolls into the region, may be cancelled up until 1 hour before class begins. Please keep a close eye on your email and social media for confirmation one way or another.
If weekly classes are cancelled, all efforts will be made to add a class the week after the end of the term. This is subject to the teacher and site availability. If not possible, another date will be determined for a make-up class. If a workshop or retreat is cancelled due to weather, all efforts will be made to reschedule the event. Registrations and payments made for the original event will be honored at the rescheduled event, and refunds will be offered to those who are not able to attend the rescheduled event. In the rare case that an event is not able to be rescheduled, all registrations will be refunded.
When any event is cancelled, participants are encouraged to make a personal call as to whether it is safe for them to travel to the event. As we know, Portland neighborhoods can vary greatly in winter weather impact. Please be safe! If class is not cancelled but you feel it is not safe for you to leave your home, all efforts will be made to catch you up on material, whether through video tutorials or, occasionally, a mini-private lesson before or after the next class you do attend. No pro-rated refunds will be given. If a workshop or retreat is not cancelled but you feel it is not safe for you to leave your home, 50% of your registration fee will be refunded to you.
Thank you for taking a moment to review this policy. Any updates to this policy will be announced on this blog. Please direct any questions or comments to me at firstname.lastname@example.org